Voter Help Desk
My voter account is lost or changed

Your Voter Account Identifier is your email address. If you go into your own Voter Account and change all the data associated with your email
address, that will not create a new account file for someone else, rather, it will update your data to someone else's - not what you want.

Each person with a Voter Account needs to use their own email address in association with the account data. Each person should register starting at
the beginning of the registration process and create their own account at the end, not skip steps by using other people's accounts.

If you go into your own Voter Account and change the email address, your previous Voter Account Email Identifier will be changed to the new email
address. Here is an example. Sarah Smith registers to vote and saves her data with the email address of Then her husband wants to
register to vote so she mistakenly goes into her own Voter Account and chooses to reprint, then changes the data to her husband's data and the
email to his email The system will tell her that she now only has the account at and the account at no
longer exists. That is because she changed the email identifier to a new email address.

Remember: one Voter Account per email address per voter and new registrants should always start from the beginning of the registration process. Log out of your Voter Account when you are done with it.

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